SHIPPING/RETURN INFO
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For all domestic shipments (here in the US), we offer a wide
array of shipping options from UPS which all include up to the minute
tracking as well as automated tracking notification and insurance.
We charge actual UPS rates which will vary dependant on your location. Upon checkout you will be given exact pricing on all UPS shipment methods before your transaction is processed for the following methods: Next Day Air, Second Day Air, 3 Day and Ground Shipments. |
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For all International orders (outside the US) we offer USPS
International Priority and USPS Global Express.
USPS International Priority has a set rate of $22.75. USPS International Priority does not have a tracking feature. USPS Global Express has a set rate of $32.75. USPS International does incude tracking. Canadian customers can also select standard USPS first class mail for $8.25. |
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For all wholesale orders (Minimum $250.00) we can bill your
existing shipping account . We are limited to the three major carriers, UPS,
FedEx, and DHL.
If your order is placed through our website please include your shipping account number and method of shipping that you would like to use in the message section upon checkout. Our order processing team will modify the order and delete any shipping charges and bill the shipping to your provided shipping account number. |
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Return Information |
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Damaged During Shipment |
Although extensive efforts are in place to
minimize the potential of damaged shipments, on rare occasion, accidental
breakage from shipment mishandling by the carrier do occur. In these
instances we do require immediate notification not to exceed 14 days.
Upon notification, we will process the claim with the respective carrier and immediately resend the original order or portion of the order that was damaged so that delays are kept to a minimum. We do ask that you keep the damaged order and packaging for 30 days in the instance that the carrier might wish to pick it up for damage verification. |
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Order Refunds |
We offer refunds for a period of 30 days from
the time of original purchase. The product in its new, unused condition must
be received at our facility within this 30 day time period.
This policy excludes custom and wholesale orders. Wholesale order returns are handled on a case by case basis and a RMA # from our customer service staff will be required to process these types of returns. All order returns will exclude the cost of shipping as these fees are not retrievable from the shipping carrier. |
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Shipping Refunds |
Shipping refunds are only available if an order error occurs as a result of a mistake (wrong product, wrong number of items etc..)by our order processing team. |
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Shipping Address |
To return an item, please include the packing
slip enclosed with your order and send to: CCFL Surplus c/o Returns 2429 South 156th Circle Omaha, NE 68130 |